Complaints And Appeals Policy

Revista Nodo is committed to maintaining transparency and accountability in its editorial processes. All complaints and appeals are handled in accordance with COPE (Committee on Publication Ethics) guidelines.

How to Submit a Complaint or Appeal
1. Contact: Email the Editorial Committee at revista.nodo@uan.edu.co
2. Subject Line: Clearly indicate the nature of your message:
• "Complaint" (for ethical or procedural concerns).
• "Appeal" (to contest editorial decisions).
• "Observation" (for general feedback).
3. Content: Provide a detailed description of the issue, including relevant:
• Manuscript ID (if applicable).
• Dates, names, or correspondence excerpts.
• Supporting evidence (e.g., screenshots, citations).

Response Process
• Timeline: The Editorial Committee will respond within 10 business days.
• Resolution: Outcomes may include:
–Re-evaluation of peer-review decisions.
–Corrections/retractions (if errors are verified).
–Sanctions for ethical violations (per COPE standards).

Scope of Complaints
• Peer Review: Bias, delays, or procedural flaws.
• Authorship Disputes: Unresolved conflicts over contributions.
• Ethical Concerns: Plagiarism, data fabrication, or conflicts of interest.
• Technical Issues: Persistent access or DOI errors.

Why This Matters?
• Ensures fair treatment of authors, reviewers, and readers.
• Upholds the journal’s reputation for integrity.
• Provides a clear pathway to address grievances.

Note: Frivolous or malicious complaints may be dismissed.

Key Features
• COPE-aligned: Follows international best practices.
• Structured process: Defined timelines and response protocols.
• Transparency: No anonymous complaints (requires verifiable contact info).

For full details, consult our Ethics Code or COPE’s Guidelines